Google says it is “committed” to Nest Secure, but won’t deliver any new features | GeekComparison

No one is quite sure what to make of Google’s home security plans lately. The company recently discontinued the $500 home security system Nest Secure, so on the one hand, it’s out of the home security market. On the other hand, Google also recently signed a $450 million deal with home surveillance company ADT that will see it “combine Nest’s award-winning hardware and services powered by Google’s machine learning technology with the installation, service and professional monitoring of ADT.” With the Nest Secure being discontinued, does this mean Google is rebooting its security hardware into something that goes hand-in-hand with ADT? Is the Nest Secure product line dead? How long will the existing Nest Secure be supported?

About a week after news broke that Nest Secure had been discontinued, Google began communicating with Nest Secure owners about what was happening via a forum post, a help page, and an email. Either way, it still hasn’t provided a very clear picture of the future.

The most concrete message from all that communication is that existing Nest Secure users will soon have at least one more chance to stock up on hardware. The Nest Secure works by having a hub/keypad (the Nest Guard) monitor your home via sensors on the doors and windows (the Nest Detect sensors), and users can authorize themselves with the code or by tapping an NFC tag ( the Nest Tag) against the hub. The sudden halt in hardware sales was a big disappointment to anyone who had already invested in the system and might want to monitor another door or window in the future, or anyone who was worried about a broken sensor.

Google heard this call for more hardware. “We understand that some of you would like to purchase additional Nest Secure products, and our team is working hard to have more Nest Detect sensors available for sale by mid-December,” the company wrote. However, the main “Nest Guard” hub is still dead, so there won’t be any new Nest Secure customers. For existing users looking to ride the Nest Secure roller coaster, this may be your last chance to pick up more hardware.

Guarding the door of death

It’s still not really clear whether investing more in the Nest Secure ecosystem is a good idea. Here’s Google’s statement on the future of Nest Secure support, from the help page:

We are committed to providing our users with the same features and software support they have always had with Nest Secure, including existing cross-product integrations within the Nest ecosystem. We will also continue to provide critical security updates and software fixes. Nest Secure owners should see no difference with their service.

Google is “committed” to Nest Secure, but note that it never says how long it will be “committed” for. How long the Nest Secure will be supported is still a mystery. Other Google products like Pixel phones and Chromebooks have public end dates, and while these timelines can be extended, a firm minimum date makes investing in a product a lot easier.

It certainly sounds like Nest Secure’s software support is winding down, and that probably means there won’t be a direct successor to the product. Note that Google will “continue to provide critical security updates and software fixes”, but not “new features”. A discontinued product isn’t a big deal if there’s a direct sequel, but the lack of new features suggests the Nest Secure line is really dead. Google almost always backports software features from a new product to the old product, because keeping everything on the same code base is an easy way to minimize software support costs. The lack of new features for the Nest Secure suggests there’s no “Nest Secure 2” in the works that will maintain compatibility with the old system.

Whatever vague statements Google makes, with no hardware product on the market and therefore no new customers, the support future for the Nest Secure can only be a countdown clock. A minimum public support date (even one that will be extended) seems like the least Google can do for customers who have invested hundreds of dollars in hardware. We still don’t know how long the Nest Secure will work.

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