Google kills the $500 home security system Nest Secure | GeekComparison

The Nest Secure is dead. Google confirmed to Android Police that the home security product has been discontinued. Nest Secure has been listed as “no longer available” on the Google Store for about a week now.

The Nest Secure was launched in 2017 after a reportedly difficult development period that ultimately took four years. The product had been modified so many times during development that it was given the informal nickname “Tombstone”, which now seems quite appropriate. The main unit, called the “Nest Guard”, was a loudspeaker and (an originally secret) microphone with a push-button keypad on top to arm and disarm the security system. It was also a hub for the “Nest Detect” sensors, which would measure movement at a door or window. The final piece of the Nest Secure puzzle was the “Nest Tag”, a circular NFC key fob that allows you to arm and disarm the system by tapping it on the hub.

This was all pretty expensive, with the first starter kit costing $500 for a Guard hub, two Detect sensors, and two Tags. The first package would only cover two doors or windows, and from there any other doors and windows you want to monitor would cost another $60 each, which would quickly add up if you wanted comprehensive coverage. All three Nest Secure devices should be on their way by now, with the Google Store listing “no longer available” for the hub and “out of stock” for the sensors. However, the tags are still for sale.

It’s really not clear what the future of Google’s home security plan is. We’re not aware of any upcoming hardware replacements, and Google just had its big hardware event for the year. The company signed a $450 million deal with home security company ADT in August; the partnership “will combine Nest’s award-winning hardware and services, powered by Google’s machine learning technology, with ADT’s installation, service and professional monitoring.” Hardware like Nest Secure seemed like a big part of that deal, as the combination of a keypad and sensors forms the basis of a home surveillance system like ADT’s. Nest Secure users can even sign up for ADT’s competitor monitoring, Brinks Home Security, using the Nest hardware.

It sounds like the ADT deal means Google has to make a new keyboard, hub, and sensor system for ADT to use, but we’re not sure. We tried to ask Google about this a few days ago when we got a tip that the Nest Secure was listed as “no longer available” (thanks, Bill!) but the company wouldn’t answer. Our email included questions about what the future holds for existing Nest Secure users, such as whether they will ever be able to buy more sensors or replacement sensors for their existing setups (these have been out of stock for a while), or how long the Nest Secure is still supported. Even if Google doesn’t shut down software support immediately, a system without replacement parts could die a slow death.

We’ve been hammering on this for a while, but Google’s continued product closures hurt the brand and make it hard to trust the company as a good steward of new products. This is especially true for products like Nest Secure, Google Stadia, and Nest Audio/Google Home, which require investing money into an ecosystem and functionality that may not be around for as long as you’d hope. Nest Secure owners have now invested hundreds of dollars in a closed ecosystem with currently irreplaceable hardware and an unclear future for software support.

This is fresh from the company killing off the “Works with Nest” hardware ecosystem, resulting in the removal or reduced functionality of Nest thermostats, smoke detectors, and more. The company also blew up the Google Home/Nest Audio music ecosystem when it shut down Google Play Music, leaving users with a worse music product and excluding some people from the service altogether. Now, when Google pushes the public to buy games on Google Stadia or invest in whatever this ADT thing is, will anyone trust Google to keep the services running?

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